Celtic Thunder Live Support | FAQ

Frequently Asked Questions

To order an online Subscription or Pay-per-View (PPV) service you need to first create a YARE TV Account and then enter payment information. Upon selecting a Package you will be asked to create an Account. Note that creating an Account does not require any payment details. Once you select a package, you will be required to enter in payment information. Please review your order carefully before completing your purchase. You will receive an email confirmation of your transaction.

IMPORTANT: Before purchasing services, users are advised to view the test streams provided at http://www.yaremedia.com/simulated-live/. If you cannot see a live demonstration stream playing, your device is not supported.

How do I create an Account?
Select the Login from the main menu. You will be requested to create a username and password. You are not charged for creating an Account.
What is the difference between a Subscription Account and a Pay-per-View (PPV) Account?
Establishing an Account simply registers you as a viewer. There is no connection to a specific Subscription or PPV offering. See SUBSCRIPTIONS for additional information.
What types of transactions are supported?
Online payments can made by Visa, MasterCard or American Express.
How will I be charged?
As soon as you complete an order your credit card will be debited. The total will match your exact online charges and you will be emailed a receipt. For further information, see our Terms & Conditions. For a PPV event you will incur a one time charge. For Subscriptions you may be charged, monthly, semi-annually or yearly depending upon the package purchased. Transactions will appear on your statement as being provided by "Yare Media".
What devices can I watch the service on?
The service is designed and supported for viewing on PC, Android phones and tablets, and iOS phones and tablets. For those with a Google ChromeCast device, you can cast to your big screen as well.
How do I get a refund?
You are responsible to test your system to ensure that you have adequate bandwidth and processing power on your device to view the content. Refunds are only granted under extenuating circumstances, at the sole discretion of Yare. Refunds are not granted as a result of end user connectivity and computer issues. In the event that a competition or event is cancelled or the stream becomes unavailable form the source, refunds will be granted. Please see our Terms & Conditions. Questions regarding refunds can be emailed to [email protected].
Who do I contact for billing questions?
Billing questions can be directed to [email protected]. Please note the service you are subscribing to in the Subject line.
How do you stream your content?
Our live internet video streams are delivered via adaptive streaming technologies. The stream constantly adapts automatically to deliver the best quality playback based on your available bandwidth and processing capabilities. We currently deliver video at bitrates ranging from 400kbps to 3,500kbps
What kind of Internet connection do I need?
Our live internet video streams are delivered via adaptive streaming technologies. We currently deliver video at bitrates ranging from 400kbps to 3,500kbps. Most commercially available ADSL and cable connections should provide sufficient bandwidth for a quality viewing experience. In order to view a video cast to a large screen TV, a minimum of 5Mbps download speed is recommended. Note that streaming via mobile connections consumes a lot of bandwidth. It is recommended that you consume video content over wired or wifi connections.
How do I Chromecast the video to my TV?
In order to Chromecast, you need to have a Google Chromecast dongle connected to your TV. For further information on how to Chromecast visit https://www.google.com/chromecast/learn-tv/
Are there geographic and/or blackout restrictions?

Certain content may be subject to blackouts and/or restricted to certain countries or territories. Any such restrictions are clearly defined on the offer page and within the accompanying terms and conditions. They are also listed below for further clarity.

Note that geo detection is done at both the page and player level and may, at times, involve cross referencing of credit card address information. Purchases made through proxy servers to avoid geo restrictions and/or blackouts are strictly prohibited. If detected, services will be terminated and no refunds will be issued.